Transfer Service Agreement

This user agreement has been concluded electronically between, on the one side, BİZZ TURİZM TAŞIMACILIK EMLAK TİCARET LİMİTED ŞİRKETİ (hereinafter referred to as GET4S), located at Cumhuriyet Mah. 503 (CMH) Sk. No: 14 İç Kapı No: 25 Fethiye/Muğla, and, on the other side, the user who becomes a member of the platform (hereinafter referred to as the MEMBER). GET4S and the MEMBER shall together be referred to as the PARTIES.

The subject of this Agreement is to determine the terms for benefiting from and using the transportation services that the MEMBER will purchase in Türkiye and abroad through the Platform owned by GET4S.

"Service" refers to the provision of Road Transportation Services and, within this scope, the facilitating services provided to Members in fulfilling the requirements of the transportation/logistics service agreements they conclude with GET4S by determining their terms of their own free will;

WEBSITE: GET4S's own proprietary software, written for Desktop computers, Laptops, PCs and similar devices capable of connecting via a special internet browser, through which the procedures and principles of purchasing, using and paying for transportation services are shared with the Member.

"Platform Usage Fee" means the service fee that the Company earns in return for the realization of the relevant Transportation Service upon the Member's confirmation and purchase through the Platform, or the fee to which GET4S becomes entitled for cancellations that do not comply with the cancellation conditions and periods specified below.

"Booking": the entirety of the records made for the realization of the service after payment by the Member, containing all information including the fee of the transportation service shared with the Member on the website, in which the starting place, starting time, route, destination and the Member or passenger details are entered by the Member, and whose accuracy is accepted by the Member;

"Official Authority" refers to any judicial or administrative authority, official, semi-official or autonomous institution, organization, commission and board;

"Transportation Service" refers to the service constituting the transportation/logistics service to be provided to the Member on behalf and account of GET4S, based on a transportation service agreement to be concluded between the Member and GET4S by coming together through the Platform.

Transportation service: the entirety of the transportation and Logistics services provided by GET4S to the Member for the purpose of travelling, in which the starting place, starting time, route, destination and the Member or passenger details are entered by the Member. The details are specified below.

"Shared Vehicle" refers to vehicles in which, by informing the customer in advance, travel can be made together with our other customers in order to provide uninterrupted service to our members on very busy routes or on non-busy routes.

"Shared Passenger" refers to our customers who travel together on multiple journeys.

Provision of pre-sale services: the description of the service and product content of the specified conditions and qualities offered online, and the presentation of the Transportation Services and Logistics Support Service information and price details, which the MEMBER can clearly understand in all their details and which contain no misleading, ambiguous or incomplete content.

Post-sale services; Confirmation of the service and information: sharing the information that the MEMBER can track online regarding the services offered to and purchased, confirmed and paid for by the MEMBER; confirmation by GET4S via SMS or e-mail of the booking details entered during payment, and the sharing of information regarding such confirmation.

Realization of the service: the sharing of vehicle, driver and contact information before and during the realization of the said Transportation service, together with the provision of 7 days, 24 hours customer advisory and communication support services.

a) Membership is the right of use acquired by the user following the complete and accurate completion of the information requested by GET4S through its Internet applications and the signing of this agreement. Membership is acquired upon completion of the membership procedures on the Platform (and upon the conclusion of this Agreement). The MEMBER accepts that they are of legal age, that they have read and understood the agreement, that they are aware of their rights and obligations, that GET4S is a company acting as a transportation service agency through the Platform and operating the platform, that it is a party compliant with road transportation rules, that GET4S bears joint responsibility for the service and for any material and moral damages arising from defects in the service, and that this agreement does not contain any unfair terms.

b) The Member is deemed to have accepted in advance that the mobile phone, e-mail address and all other information requested by GET4S are current, in use and belong to them. The Member accepts and declares that the content of the membership information complies with laws and moral rules. Otherwise, in addition to the information requested for Membership, GET4S has the right to request additional information regarding the member and the service it deems necessary, to expand its content and to request it again.

c) GET4S has the right to develop plans and programs by using the said membership information, the browsing and usage information of the Member on the internet, and the interpreted data and analyses of this information. It may share all this usage information with third parties, including but not limited to the purpose of developing such plans and programs.

d) GET4S may, in line with the requests of Official institutions and organizations, share the said membership and usage information with official institutions and authorities without the Member's consent, but on the condition of providing information.

e) The Member declares, accepts and undertakes in advance that they are purchasing the service on their own behalf, and that neither they nor the additional passenger(s) they will designate through the platform are in any situation of non-compliance, prohibition or the like under the Laws of the Republic of Türkiye.

f) The Member may log out of their membership on GET4S's Internet application at any time. The Member may complete this membership cancellation request on their own via the LOGOUT procedures on the Internet application without the need for any further approval. This membership cancellation procedure does not release the Member from the obligation to fulfil their existing responsibilities for Services previously performed and completed.

g) The Member accepts, declares and undertakes that they have given prior marketing consent to GET4S to send marketing and advertising communications via SMS, e-mail and other contact points within the scope of the Regulation on Commercial Communication and Commercial Electronic Messages.

a) Conditions of Use

(1) The Member may make bookings using the Platforms belonging to GET4S, limited to the provinces and countries where GET4S provides services domestically and abroad. Such a booking shall be deemed valid only if paid by the Member with a Credit card, which is the payment method determined by GET4S. Such payment must comply with the Consumer laws currently in force.

(2) The Member realizes the booking by confirming the Transportation Service request defined in this agreement through the platform and making the payment for the price information specified in this agreement. Upon the Member's request, GET4S will notify the Member of the contact and identity information and known details of the Drivers in the most suitable location. The said booking may be changed or its free cancellation requested by the Member until 3 hours remain if the departure and destination points of the transportation service are within the same city, and until 6 hours remain if the departure and destination points are not in the same city. If the Member wishes to cancel the booking without complying with the hours stated in the said conditions, GET4S does not refund the platform usage fee for the booking whose payment for the said transportation service has been made, and the booking is deemed to have been realized. The booking is deemed realized and the service deemed provided to the Member. The Member is deemed to have accepted in advance that they will not claim any right in booking cancellations made without complying with the hours.

(3) If the Member has chosen the shared travel method, the journey will depart from the time and location planned by the PLATFORM owner. In the shared travel method, if the Member cancels the journey within 6 hours, no refund or change can be made.

(4) When the Member confirms the service through the Platform, they are obliged to pay the Platform Usage Fee to GET4S immediately, and when the Transportation Service ends, to pay the Transportation Fee to GET4S immediately. In addition, the transportation fee and platform usage fee shall be determined by GET4S, and GET4S reserves the right to change the transportation fee and/or the platform usage fee and its calculation according to the circumstances and at its own discretion.

(5) For the Platform Usage Fee and Transportation Fee, which are the accrued amounts in return for bringing Members and GET4S together via the Platform, a service fee invoice will be issued for the MEMBER by GET4S. The customer copies of the invoice(s) issued for the Transportation Service Fee are kept at GET4S's workplace at its headquarters address upon the Member's request. If the Member requests that the invoice(s) be sent to their own address, the invoice for the Service will be sent electronically to the user's e-mail address as an e-invoice. In addition, if the Member consents, the customer copies of the invoice(s) for the Platform Usage Fee may also be sent electronically as an electronic invoice to the e-mail address the Member provided when registering on the Platform.

(6) GET4S may inform Members about its own promotion codes, service introductions, advertisements, campaigns, advantages, surveys and other customer satisfaction practices, and may therefore send informational e-mails to members' e-mail addresses and informational SMS to their mobile phones. The Member has declared that they accept in advance the informational methods to be sent, whether related or unrelated to the said service.

The Member accepts, declares and undertakes from now on that they have given permitted marketing consent, within the scope of the Regulation on Commercial Communication and Commercial Electronic Messages and similar laws, for the SMS, e-mail and voice call notifications to be sent to them within the scope of the PLATFORM's campaigns, advantages, service evaluation and customer satisfaction.

By this agreement, the MEMBER has declared that, for as long as they are a MEMBER of the Platform, they consent (within the scope of the Regulation on Commercial Communication and Commercial Electronic Messages and its derivatives) to any or all of the platform's Mobile, Internet and SMS methods for information or advertising activities regarding the said service. The Member accepts and undertakes not to engage in any transaction and/or action that may abuse the service offered by GET4S through a promotion or campaign; that promotions or campaigns may be cancelled by GET4S at any time without any reason; and that they have no right to make any claim against the Company based on a cancelled promotion or campaign. The Member may revoke the permitted marketing consent via an e-mail to be sent to info@get4s.com.

b) Complaint Procedure

(1) The Member shall notify GET4S of complaints regarding the services provided by GET4S in the following ways: by e-mail to info@get4s.com or by sending registered return-receipt mail to GET4S's address in Article 1.

(2) A complaint procedure may also be initiated by the Member by reaching the Authorized Personnel via the contact telephone number. If the Authorized Personnel or another person does not accept the complaint reported by the Member by telephone, the Member undertakes to make the complaint in writing using one of the methods stated above. If the Member reports the complaint by telephone as stated here, they will be obliged to provide the contact information that GET4S will request from them and also to send the content of documents, scans or error messages, etc.

(3) GET4S accepts, declares and undertakes to make its best effort to resolve the problem subject to the complaint, and that the employees who will provide support during the resolution of the said problems are qualified personnel. The Member undertakes that, regarding the subject of the complaint, they will not share content on social media and/or electronic public channels in a manner that may harm the GET4S brand; and that, if they do share, they will remove all content related to the said complaint following the resolution of the problem and will publish a retraction.

(4) Complaints to be raised by the Member shall contain at least the following details: the reason for the complaint, the list of parties involved in the transaction, the transaction code if any, a detailed list of the problem and the content of possible error messages.

c) Liability in Suspicious and Erroneous Transactions

(1) In the event that an Erroneous/Unauthorized Transaction notification is made to GET4S regarding any transaction, a correction request may be made by the Member immediately and in any case after the execution of the Payment Transaction, in accordance with VISA and Mastercard rules. In this case, if the said notification is proven to be correct, the relevant transaction amount may be refunded to the Member.

(2) In Suspicious Transactions, particularly in the following cases, and if reported to it by the User or System Partner, GET4S has the right to hold the transaction amounts until the date the Member gives their approval regarding the Payment Transaction. If the suspicious situation is finalized, provided that it is documented, the payments will not be definitively processed:

- if there is a suspicion that the Payment Transaction does not comply with legal provisions, - if there is a suspicion that the Payment Transaction was carried out without the knowledge of the holder of the credit card used, - if there is a suspicion that the Payment Transaction was carried out without the knowledge of the owner of the bank account used, - if there is a suspicion that the Payment Transaction is not a genuine Payment Transaction (excluding tests).

(3) In the event that the payment instrument is used by others due to the use of a lost or stolen Payment Instrument or the failure to properly safeguard personal security information, the Member is responsible for the damage arising from payment transactions they did not authorize. The Member is not responsible for unauthorized payment transactions occurring after their notification. However, in the event of fraudulent use of the Payment Instrument or failure to fulfil notification obligations intentionally or through gross negligence, the Member will be responsible for the entire damage arising from the unauthorized transaction.

(4) In the event that the holder of the credit card used during the BOOKING on the PLATFORM is not the same person, or that a security vulnerability regarding the credit card used is detected before the service is provided to the MEMBER, the PLATFORM may request from the MEMBER the identity and contact information of the credit card holder, the previous month's statement of the credit card used in the BOOKING, or a letter from the cardholder's bank stating that the credit card belongs to them. The PLATFORM may freeze the BOOKING for the period until the MEMBER provides the information/documents subject to the request, and if the said requests are not met within 24 hours, the PLATFORM has the right to cancel the BOOKING.

(5) In the event that the Member makes the payment with a stolen/lost card or without the knowledge of the cardholder, if the transaction is realized despite the PLATFORM performing the necessary controls in accordance with Article 17 et seq. of the Bank Cards and Credit Cards Law dated 23.02.2006; the PLATFORM may report the Member to the relevant institutions in accordance with Articles 36 and 37 of the same law.

a) The Member declares and undertakes that they will immediately compensate for all damages the Company may incur due to the inaccuracy of the personal and other information they provide when registering with the Platform, and/or due to the Member's failure to update their information despite changes in it. When creating the Transfer request, the Member is obliged to enter into the Platform the full name and ID/passport number of the natural person who will benefit from the transfer service, so that it can be processed into the U-ETDS system.

b) The Member may not give the password they receive within the scope of membership for using the Platform to any third party. All legal and criminal responsibility for the use of the password and the means of access to the system used to benefit from the Platform belongs to the Member. The Member accepts, declares and undertakes to comply with all legal provisions while using the Platform and not to violate the said provisions. Any legal and criminal responsibility to be imposed on GET4S due to the provision of service to a natural person other than the member information on the PLATFORM, or due to the incomplete entry of member information into the PLATFORM, shall belong entirely and exclusively to the Member and the person benefiting from the transportation activity.

c) The Member accepts that GET4S may update the terms of this Agreement at any time without any need for prior notice and/or warning in any form or manner, and that every provision updated, changed or removed shall take effect from the moment it is announced on the platform.

d) Despite taking the necessary information security measures, GET4S shall not be held responsible for the seizure of Member information and data by unauthorized persons and for damages that may occur to Member information and data.

e) GET4S is not responsible for any direct or indirect damage that may be incurred due to the use of the Platform by the Member.

f) Members may not transfer their rights and obligations arising from this Agreement without the Company's consent. In the event that the Company transfers its rights and obligations arising from the Agreement to third parties, the member accepts, declares and undertakes from now on that they will accept this situation.

g) In the event that the Member violates the provisions of this Agreement, the criminal and legal responsibility arising from the violations belongs personally to the Member. The Member shall hold the Company harmless from all damages, lawsuits, requests and claims that may arise due to the violations. In addition, the Company's right to claim compensation from the Member due to the said violations is reserved.

h) GET4S always has the unilateral right, without assuming any responsibility and without being obliged to pay compensation, to suspend or terminate the Member's membership and to delete all information, data, documents and files belonging to the Member. GET4S reserves the right to change the scope of the Service, the content, design and software of the Platform at any time; to change, suspend or terminate any service provided to Members; and to delete the user information and data registered on the Platform at any time.

i) The MEMBER may not in any way use the website belonging to the PLATFORM in a manner that disturbs public order, is contrary to general morality, disturbs and harasses others, for a purpose contrary to laws, or in a manner that infringes the material and moral rights of others. In addition, the member may not engage in activities (spam, virus, trojan horse, etc.) that prevent or hinder others from using the services.

j) The MEMBER accepts from now on that GET4S is not responsible for a theft incident that may occur in the vehicle if the MEMBER chooses the shared travel method.

k) If the MEMBER has chosen the shared travel method from the system, they cannot claim that they did not choose it; they cannot request the cancellation of the Booking by demanding that a private vehicle be allocated to them.

l) GET4S may transport the Member with its own vehicles as well as with the vehicles of other agencies.

m) The MEMBER may not request to be dropped off at an address other than the destination address in the shared travel method.

a) This Agreement shall enter into force on the date of acceptance and shall remain in force unless terminated by the parties.

b) The parties may terminate this Agreement at any time by a notice of termination made through the platform. However, the mutual obligations of the parties up to the date of termination are reserved.

c) If the Member does not wish to receive the campaigns that GET4S will offer them under this agreement, they may revoke GET4S's marketing consent at any time via an e-mail to info@get4s.com.

Pursuant to Article 5(a)(2) of this agreement, the MEMBER may exercise the right of withdrawal up to 3 hours before the time of an in-city BOOKING; and up to 6 hours before an out-of-city BOOKING. There is no right of cancellation, change or withdrawal in shared journeys. If the specified BOOKING hours are not complied with, the MEMBER has no right of withdrawal or change.

The personal data belonging to the MEMBER may be processed by GET4S, in its capacity as data processor, within the scope of the Personal Data Protection Law No. 6698 (KVKK), depending on the service provided by GET4S and the commercial activity it carries out, by automated or non-automated methods, collected verbally, in writing or electronically through various means such as the website and social media channels. The data will be stored for as long as the MEMBER's purpose in providing this information remains valid and, in cases where the relevant legislation requires the storage of the Data, for the legal periods set out in the legislation. At the end of these periods, pursuant to Article 7 of the KVKK, the data will be deleted, destroyed or anonymized officially or upon the MEMBER's request. GET4S takes the necessary security measures to prevent the stored and recorded data from being lost, falling into the hands of unauthorized persons and being used unlawfully.

a) The terms and conditions to be announced on the www.get4s.com website regarding the provision of services by GET4S constitute an annex and an integral part of this Agreement.

b) Any and all duties, charges and taxes arising from this Agreement shall be paid equally by the Parties.

c) The Parties may not, in any way, transfer or assign to third parties the receivables that have arisen or will arise from this Agreement without the written consent of the other Party.

d) GET4S may announce any change to the Agreement on its website and/or may publish new versions to be valid on the date they are published.

e) The Member shall comply with the laws, the rules of VISA, Mastercard and other payment card institutions and authorities (B.D.D.K., T.C.M.B., etc.), and the rules and procedures prepared by GET4S.

f) In the event that any provision of this Agreement is invalid for any reason, the applicability and/or validity of the other provisions or of the Agreement shall not be affected by this invalidity.

g) The Parties agree that the records accessible via the Platform or the Management Interface shall be accepted as being in the nature of an evidentiary agreement between the Parties.

h) When the MEMBER completes the membership procedure through GET4S, they are deemed to have accepted all the terms of this agreement. GET4S is obliged to make the necessary software arrangements to obtain confirmation that this agreement has been read and accepted by the MEMBER prior to the realization of the BOOKING.

i) The Parties have accepted the jurisdiction of the Fethiye Courts and Enforcement Offices in the resolution of disputes that may arise from this Agreement.

k) Unless the Parties notify the other party in writing of changes occurring in the addresses specified in this Agreement, notifications and communications made to the addresses specified in this agreement shall be deemed valid service. GET4S will make the notifications it will make to the Member within the scope of this Agreement via e-mail to be sent to the Member's specified address at the times specified in the Agreement. However, pursuant to Article 18/3 of the Turkish Commercial Code, notices regarding placing the other party in default or terminating the Agreement shall be made through a notary, by registered letter, by telegram, or via the registered electronic mail system using a secure electronic signature.